• General Questions

What are your hours of operation?

A. Weekdays Monday-Friday from 9am to 6pm EST.

How can I contact someone at NewStart Canada?

A. To speak to customer service dial (905) 837-9101, alternatively you can email us at
info@newstartcanada.ca

Where is NewStart Canada located and can I visit the location?

A. NewStart currently has two offices, Headquarters located at 1801-1 Yonge St, Toronto,
ON M5E 1W7 and our other location 505 Place St-Henri Montreal, QC H4C 2S1. We
unfortunately at this time do not offer walk-in loans or visitation at these locations.

Do you offer loans or services outside of Canada?

A. Newstart Canada services all provinces and has a clientele across all of Canada. At this
moment we do not offer any services outside of Canada.

Does Newstart have a partnership program?

A. Yes we do! If you’re interested in partnering with us you can click on the following link
for more information: https://newstartcanada.com/partnerships/

I’m a returning client and the website and application system is different?

A. NewStart Canada recently changed ownership and we’ve been working hard to
improve and make changes. A few services have been changed, removed or replaced
and where hoping you like them! If you notice something isn’t working as intended,
please email us at info@newstartcanada.ca

 

 

  • Common Application Questions

How long does it take to get approved once I’ve applied?

A. Approval can take anywhere from a couple of hours to 48hours, depending on
requested documents and type of loan.

Can I still apply if I’m unemployed?

A. Yes, as long as you provide a document showing proof of income from the government,
disability or pension form.

I have bad credit, can I still apply?

A. Yes, we accept all credit scores and base our decision based off other factors.

I don’t want to submit personal documents online, can I still apply?

A. Unfortunately our review system requires numerous personal documents for review
and we cannot approve you without them. Don’t worry though; all information and
documents are kept completely private.

I received an email from my assigned agent stating I’m missing information and documents in
my application?

A. If you received an email requesting more information or missing documents please login
to your application and review it. If you’re not sure why you received that email, simply
respond to it and ask what is missing and your agent will tell you.

How can I contact my assigned agent?

A. The fastest way to reach your agent is by email, if you require a phone conversation
state in your email that you’d like to receive a call-back at a certain time.

I received an email stating my application was denied?

A. If you received a denial email it could be for numerous reasons, if you believe it was in
error contact your agent by email. Alternatively you can follow this link for more
information as to why you may have been denied click here:

Why Was My Loan Application Denied?

I have a question about a certain type of Loan

A. If you require more information on our loan services, click here: https://newstartcanada.com/services/

 

 

  • Common Account Questions

Who do I contact for account related questions?

A. Once your application is accepted and processed it’s handed over to our accounting
department. Please don’t contact your reviewing agent as they strictly handle
application reviews. To reach accounting or customer service call (905) 837-9101 or email
them at info@newstartcanada.ca

I’m a returning client looking to re-loan or other services, how do I go about this?

A. As a returning client simply log into your existing account and create a new application.
Due to the time since your last loan you’ll need to fill out all information again and
provide fresh documents. You can also contact your previous agent to alert them to
your new loan request.

I received a letter from NewStart Canada and I’m not sure why?

A. If you received letters from us please read it carefully and follow the instructions stated
in it. If you received this letter by accident or the intended recipient no longer lives at
the address anymore, please call (905) 837-9101 or email us at info@newstartcanada.ca

How can I check my history, payment schedule, remaining balance or pay-off on my account?

A. Contact info@newstartcanada for a break-down of all accounting related questions and
information.

I’d like to dispute a charge, fee or payment on my account with NewStart Canada.

A. If you’d like to dispute any payments or fees you may do so by contacting us at
(905) 837-9101 or by email at info@newstartcanada.ca